Return and Refund Policy

The seller is obliged to return the total price and the documents that bind the buyer to the debt within 14 days at the latest from the date of receipt of the notice of withdrawal and to take back the goods within 20 days.

If the value of the goods decreases due to a reason caused by the buyer's fault or if return becomes impossible, the buyer is obliged to compensate the seller for the damages in proportion to his fault. If the campaign limit amount set by the SELLER is dropped due to the use of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.

THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED for products that are sold on www.locco.com.tr , which are custom-made, and for products that cannot be repackaged due to hygiene rules.

In order to cancel the order, the buyer must notify the seller via e-mail by the end of business hours on the day the order was confirmed.

If the products are defective, the buyer may request the cancellation of the order or replacement of the product with an identical one.

CONSUMER RIGHTS

If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation and other applicable laws regarding the sale and delivery of the product they purchase.

Each purchased product is delivered to the person and/or organization at the address indicated by the buyer , provided that it does not exceed the legal period of 30 days . If the product is not delivered within this period, Buyers may terminate the contract.

The purchased product must be delivered complete and in accordance with the specifications specified in the order, and with documents such as the warranty certificate and user manual, if any.

If the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of learning of this situation. The total price must be returned to the buyer within 14 days.

IF THE PRICE FOR THE PURCHASED PRODUCT IS NOT PAID

If the Buyer does not pay the price of the product purchased or cancels it in the bank records, the Seller's obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD

If, after the product is delivered, it is determined that the credit card used by the Buyer for payment has been used unfairly by unauthorized persons and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the contracted product to the Seller within 3 days, with the shipping costs being borne by the Buyer.

DELAY IN DELIVERY

If force majeure reasons that the seller cannot foresee occur and the product cannot be delivered on time, the situation will be notified to the buyer. The buyer may request the cancellation of the order, replacement of the product with a similar one or postponement of delivery until the obstacle is eliminated.

If the buyer cancels the order; if the payment was made in cash, this fee will be paid to the buyer in cash within 14 days from the cancellation. If the buyer made the payment by credit card and cancels, the product price will be returned to the bank within 14 days from the cancellation, however, our company cannot be held responsible for delays caused by the bank.

OBLIGATION TO CONTROL

The Buyer shall inspect the goods/services subject to the contract before receiving them; and shall not accept from the cargo company damaged and defective goods/services such as crushed, broken, torn packaging, etc. The goods/services received shall be deemed to be undamaged and intact.

The buyer must protect the goods/services carefully after delivery. If the right of withdrawal is to be used, the goods/services must not be used. The invoice must be returned with the product.

DEFAULT EVENT AND ITS LEGAL CONSEQUENCES

The buyer accepts, declares and undertakes that if the buyer defaults in the payment transactions made by credit card, he/she will pay interest within the framework of the credit card agreement between the cardholder and the bank and will be liable to the bank. In this case, the relevant bank may resort to legal means; it may demand the expenses and attorney fees that will arise from the buyer and in any case, if the buyer defaults due to his/her debt, the buyer accepts that he/she will pay the damages and losses incurred by the seller due to the delayed payment of the debt.

RIGHT OF WITHDRAWAL

In distance contracts related to the sale of goods, the BUYER may exercise the right to withdraw from the contract by rejecting the goods within 14 (fourteen) days from the date of delivery of the product to him/her or to the person/organization at the address he/she has indicated, without assuming any legal or criminal liability and without giving any reason, provided that he/she notifies the SELLER. In distance contracts related to the provision of services, this period starts from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the performance of the service has started with the approval of the consumer before the expiration of the right of withdrawal period. The expenses arising from the exercise of the right of withdrawal belong to the BUYER. By accepting this contract, the BUYER accepts in advance that he/she has been informed about the right of withdrawal.

In order to exercise the right of withdrawal, a written notification must be made to the SELLER by e-mail within 14 (fourteen) days and the product must not have been used within the framework of the "Products for which the Right of Withdrawal Cannot Be Used" provisions set forth in this contract. In case of exercise of this right, the invoice of the product delivered to the Person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning it. Returns of orders whose invoices are issued in the name of institutions cannot be completed unless a RETURN INVOICE is issued.)

A return form will need to be prepared.

The products to be returned must be delivered complete and undamaged, together with the box, packaging and standard accessories, if any.

The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 10 days at the latest from the date of receipt of the notice of withdrawal and to take back the goods within 20 days.

If the value of the goods decreases or return becomes impossible due to a reason caused by the BUYER's fault, the BUYER is obliged to compensate the SELLER for the damages in proportion to his fault. However, the BUYER is not responsible for changes and deteriorations that occur due to improper use of the goods or product during the right of withdrawal period.

If the amount falls below the campaign limit set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

Contracts for goods or services whose prices vary depending on fluctuations in financial markets and are beyond the control of the seller or provider.

Contracts for goods prepared in line with the consumer's wishes or personal needs.

Contracts regarding the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery and whose return is not suitable for health and hygiene reasons.

Contracts concerning goods that are mixed with other products after delivery and cannot be separated due to their nature.

Contracts regarding services that begin to be performed with the consumer's approval before the expiration of the right of withdrawal.

In order to cancel the order, the buyer must notify the seller by e-mail by the end of the business day on which the order was confirmed. In the event that the products are defective, the buyer may request the cancellation of the order or the replacement of the product with an identical one.

COMPETENT COURT

The SELLER shall submit its complaints and objections to the Consumer Arbitration Committees and the courts and enforcement offices of MERSİN, where the SELLER is located, within the monetary limits specified in the law below.